If you’re here because you need immediate help, please finish filling out the form process after the splash screen you just saw, and your VITG IT Support Team will help you as soon as we can.
The VITG Helpdesk Button runs a package of scripts that looks at the following:
- Currently Logged in User Account
- Computer name and hardware identifiers
- Screenshots of your Current Screen and the last actions you took historically up to as many as 30 actions.
- Network and WIFI connection information and diagnostics
- Hardware Status
- Running Processes
- Recent Event Viewer Logs
- Recent Website History
- Custom scripts and information as added by your helpdesk.
Our goal is to maintain your privacy and to just gather the key things that will help us provide you with the best support experience possible.
No information is sent to VITG until you submit your Problem Details.
If you have any other questions about the data collected, contact us at 813-699-0769.
A word on your responsibility when submitting information through the Helpdesk Button UI
It is your (the end-user) responsibility to make sure you are not submitting private or confidential information through the Helpdesk Buttons UI when submitting your help ticket. We’ve taken precautions to securely store the information we’ve collected outside of the ticketing system your service provider uses. However, HIPAA, SOX (and other customer-protection federal statutes covering personal information) standards still apply for the information you knowingly submit over telecommunications. Please make sure that the helpdesk you are submitting to has proper paperwork on file with your organization before you submit any potentially confidential information.