TrueCore Behavioral Solutions Enhances IT Support with Virtual IT Group’s Co-Managed Services (SEO-Friendly Case Study)
TrueCore Behavioral Solutions:
Located throughout Florida, TrueCore Behavioral Solutions is a leading provider of behavioral health services for at-risk adjudicated youth ages 13-21. Committed to helping young people reach their full potential, TrueCore offers residential treatment programs and other critical support services.
Challenge:
TrueCore’s existing IT team, led by an IT director, required additional expertise to handle complex technical issues. They needed a reliable partner to supplement their in-house capabilities and ensure a robust IT infrastructure.
Solution:
TrueCore partnered with Virtual IT Group to implement a co-managed IT service solution. This collaborative approach provided TrueCore with:
- Enhanced Expertise: Access to Virtual IT Group’s experienced IT professionals for tackling complex technical challenges beyond the scope of their internal team.
- Seamless Support: A co-management model that seamlessly integrates with TrueCore’s existing IT team, ensuring a unified approach to IT management.
- Cost-Effectiveness: Significant cost savings exceeding $16,000 per month compared to traditional IT support models.
Results:
Virtual IT Group’s co-managed IT services have significantly benefited TrueCore:
- Improved Efficiency: Resolving technical issues promptly minimizes disruption and allows TrueCore staff to focus on their core mission of supporting at-risk youth.
- Enhanced Security: Comprehensive IT expertise fosters a robust and secure IT environment, safeguarding sensitive data.
- Peace of Mind: 24/7 availability from a dedicated IT partner ensures prompt support whenever needed.
Testimonial:
“Orville Wallen, Vice President of Operations at TrueCore Behavioral Solutions, highlights the value of the partnership: ‘We have an IT director, but for complex issues, Brian from Virtual IT Group steps in as part of the co-managed service. It’s a true team approach – Brian is always available, a friend who goes the extra mile to get the job done. He’s an asset that allows us to focus on what matters most, helping young people in need.'”
